Nurturing, Family-Centered Care

Constructed in 2020 as part of the Sands-Constellation Center for Critical Care at Rochester General Hospital, our Twig NICU combines the comforts of home with state-of-the-art technology. This comfortable environment and our compassionate, expert providers work hand-in-hand to ensure the best possible care for our babies in need of intensive care.

About the Twig NICU

The Twig NICU includes 14 private rooms, two “twin rooms” for parents of multiples, as well as more space and amenities for babies and families. Thoughtfully designed with families in mind, each room features abundant natural light, a couch, a bed, and desk space to make it easier and more comfortable for parents to stay with their infants. 


A neonatal intensive care unit (NICU) is equipped to provide critical care to babies born ill or premature. If admitted, our specially trained staff will work closely with you to develop a treatment plan for your new addition(s).

As a Level II NICU, we offer babies and their families advanced newborn care. Sometimes called a special care nursery, we tend to babies born at 32 weeks+, those with jaundice or apnea, or those who are recovering after spending time in a Level III or Level IV NICU. 

Additional specialty services we offer include:

  • Lactation support
  • Occupational therapy
  • Physical therapy
  • Speech therapy
  • Nutrition support
  • Social work 

If you have questions or concerns, please do not hesitate to ask your care team members.

Supporting Families

In addition to caring for our littlest patients, we also provide care and support for their loved ones. We are a family-centered unit, and parent involvement in their child's care is encouraged and supported. To make it easier for parents to be with their child as much as possible during their stay, the Twig NICU has specially designated restroom/shower facilities for parents, an on-unit kitchen (including microwaves and refrigerator storage), readily available snacks and drinks, and comfortable sleeping accommodations for at least one parent in each suite.


Our Team

Our skilled team of neonatologists, pediatricians, nurses, and advanced practice providers are proud to deliver highly specialized care to our patients and their families. We are focused entirely on newborn babies who need intensive medical care, putting our advanced technology and specialty training to work, caring for your special bundle of joy.

Working together with parents, our specialists will create an individualized treatment plan for your newborn.

Frequently Asked NICU Questions

Our expert providers are proud to offer attentive care to your baby around the clock. Below are some common questions we hear–please do not hesitate to ask your care team any other questions you may have.

photo of loving family in NICU

Home for Christmas: Abram's Story

After an early birth and 22 days spent in the Twig NICU, baby Abram is home with his family. Read his story, and hear from the dedicated medical team that cared for him and his loved ones.

Read Abram's Story

Supportive, Personalized Care 24/7

The Twig NICU is home to a passionate, focused group of providers specially trained to care for your newborn. Carefully built within the Sands-Constellation Center for Critical Care at Rochester General Hospital, the Twig NICU provides a nurturing environment where babies can grow and thrive.
Contact the Twig NICU