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Emergency & Crisis Care

Crisis Stabilization and Care 

Mental health crises can be tumultuous for individuals, their loved ones, and those in their community. The services provided by Rochester Regional Health’s Emergency and Crisis Care Program were carefully crafted to meet the needs of an individual suffering a mental health or chemical dependency crisis. These services are for anyone, anywhere, and at any time. Open 24 hours a day, 7 days a week, we provide treatment and support to those in need. 

If you or someone you know is in crisis, do not wait. When met with delay, this can create an undue burden on the individual, loved ones, and emergency departments. Please call us or dial 911. Our expert staff is specially trained and ready to assist in every emergency.

Compassionate Crisis Care

Relationships are an integral part of effective crisis management. With compassionate, caring, attentive help, we focus on fostering hope to save lives.

Our teams will do everything within their power to ensure you are not brought to a hospital emergency department. Instead, we prioritize safe, comfortable settings or coming to you to ensure you experience no additional stress. Our trained professionals will treat you as an individual, with respect and dignity, focusing on helping you through your crisis.

Our Services

Our emergency and crisis services include:

Behavioral Health Access & Crisis Center

Available for those who need help with substance abuse or a mental health issue, the Behavioral Health Access & Crisis Center is an alternative to an emergency room trip for urgent mental health needs.

No appointments are necessary, and adults aged 18 and older are welcome to walk into the Access & Crisis Center (open 9:00 am - 9:00 pm daily). You are also welcome to call ahead to be accepted as soon as space is available. If there is a wait time, we will give you an estimate so you know just how long you can expect before you’ll be seen.

Our comfortable, relaxing environment is filled with clinicians ready to assist you with problem-solving and safety planning, as well as connect you with any other help you may need.

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Crisis Lines

Our lines are open to help those in crisis. If you are in need, please call (585) 368-3950 (open 9:00 am - 9:00 pm daily) to reach our compassionate, knowledgeable team.

Comprehensive Psychiatric Emergency Program

Our Comprehensive Psychiatric Emergency Program (CPEP) provides emergency and crisis psychiatric services outside of the hospital for residents of Ontario, Wayne, Yates, and Seneca counties.

We know you’re struggling, and we’re ready to help. If you do not feel comfortable traveling to us at Clifton Springs Hospital & Clinic, we can come to you. We also provide confidential phone counseling and will do everything we can to help you.

Home-Based Intervention Program

Assisting children ages 5 - 17, our Home-Based Intervention Program provides an alternative to an inpatient stay. With 24-hour crisis intervention for families with a child or youth at imminent risk of psychiatric hospitalization, our program utilizes intense interventions and the teaching of new, effective parenting skills.

These services are free, but you must reside within Monroe or Ontario County to be enrolled. It is our goal to provide short-term (4 to 8 weeks) intensive in-home crisis intervention services to families in crisis.

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You Are Not Alone

 Our multidisciplinary team of psychiatrists, nurse practitioners, nurses, social workers, care coordinators, and peer advocates are fully equipped to provide support, direction, and assistance during times of crisis. The Emergency and Crisis Care team will be by your side through it all.