Visitor Restrictions & Masking Updates: Changes to visitor restrictions, screenings, and masking. Read More

Rochester General Hospital

Rochester General Hospital

Street Address

1425 Portland Avenue
Rochester, NY 14621

Get Directions

Phone Number

Phone Number: (585) 922-4000
Appointments: (585) 922-4000

General Hours

  • Monday: 24/7
  • Tuesday: 24/7
  • Wednesday: 24/7
  • Thursday: 24/7
  • Friday: 24/7
  • Saturday: 24/7
  • Sunday: 24/7


  • Parking Garage
  • ATM on site
  • Pediatric Friendly
  • Spiritual Care Available
  • Medical Library on site
  • Drug Testing Available
  • Gift Shop
  • Coffee
  • Cafe
  • Handicap Accessible
  • Valet Parking
  • Free WiFi Available

Visitor Restrictions & Screening Policies

Effective Monday, May 15, 2023, masking is now optional for most patients, staff, visitors, and volunteers in Rochester Regional Health hospitals, ambulatory clinics, ambulatory surgical centers, long term care facilities, ElderOne and chemical dependency programs. Masking may continue in certain high-risk areas including areas serving immunocompromised patients. Those areas will have signage explaining that masking remains mandatory.

Read More

About Rochester General Hospital

Rochester General Hospital is a 528-bed tertiary care hospital that has been serving the residents of the Rochester Region and beyond since 1847. Rochester General Hospital offers primary medical care and a broad range of specialties. Rochester General Hospital’s medical staff includes over 1,000 primary care physicians and specialists, many of whom have offices at the hospital and throughout the community.


Visitor parking is available in both the Portland Avenue and Carter Street ramp garages. For appointments in the Rochester General Hospital Medical Office Building (1415 Portland), the Carter Street garage is more convenient.

Those who are visiting the Parnall Building (1445 Portland) should park in the Portland Avenue garage.

Valet Parking

Rochester General Hospital offers valet parking services at the hospital’s Main Entrance (Polisseni Pavilion), weekdays from 6:00 am to 8:00 pm; and at the Medical Office Building Entrance (1415 Portland Ave.), weekdays from 7:00 am to 6:00 pm. The cost of this convenient service is $7.00, which includes the parking fee. Some medical office suites and departments offer discounted valet services. Please check with the receptionist or office staff for details.

To pick up your vehicle, return to where you dropped it off or call ahead to the valet before leaving your destination to receive curbside service. Reach the valet at extension 2-3748 or (585) 922-3748 from off-campus. After 6 pm, please contact Safety and Security at extension 2-4300 or (585) 922-4300 to retrieve your car.

Tour Rochester General Hospital

Key Contact Information

Dining at RGH

Other RGH Services

Certificates & Awards

  • America's 50 Best Hospitals Award 2020
  • DNV Healthcare Accredited

  • This location is a Patient-Centered Medical Home

  • A member of the National Health Service Corps

  • NY State Department of Health
  • American Association of Blood Banks
  • Antimicrobial Stewardship Center of Excellence

  • College of American Pathologists Accredited

hospital bed

Your Hospital Stay

Everything you need to know to prepare for your hospital stay

We want you to feel comfortable and welcomed at our hospitals. To help you prepare for your visit with us, we've put together tips on what to bring with you, meals and snacks that will be available, key information about your hospital room, and entertainment options. Learn more and get ready for your stay!

Plan Your Stay

Find your way around

Looking for a specific floor or room? Once you’re inside, our Guest Services team in blue vests will be happy to help you, or you can view our campus maps

View Campus Maps

Offices, Locations and Departments at Rochester General Hospital

Genesee Surgical Associates - Rochester General Hospital

1425 Portland Avenue, Gordon Building
Rochester, NY 14621

Get Directions

Phone Number: (585) 383-8830

Today's Hours: 8;30 AM - 4;30 PM

Neuroscience Institute - Rochester General Hospital

1425 Portland Ave, Lobby Level (One Floor Above the Main Entrance)
Rochester, NY 14621

Get Directions

Phone Number: (585) 922-4111

Today's Hours: 8:00 am - 4:30 pm

Rochester Surgical Associates - Rochester General Hospital

1425 Portland Avenue, Gordon Building
Rochester, NY 14621

Get Directions

Phone Number: 585-922-4518

Today's Hours: 8:30 AM - 4:30 PM

campaign background image

The Power of Together

From primary care to critical care to extraordinary care, we rise above your toughest challenges to find solutions. All to give you peace of mind.

Learn More