Last Updated: Wednesday, April 8, 2020 at 8:00am
Through the generosity of our friends at Century Mold, Rochester Regional Health is now able to provide a durable, reusable face shield to all providers and employees working in patient-facing areas, including long term care and home care. We are days into the distribution of the reusable face shields, which are being centrally distributed by site to all RRH team members. So far several thousand healthcare workers have received them and the remainder will be delivered in the coming days.
Face Shield Purpose and Use Guidelines:
The Universal Masking Policy applies to employees working in buildings or areas where clinical care is provided or when walking through common areas in those same buildings.As part of this policy, visitors, per the visitor policy, will be masked at the door.
A limited supply of respirators (N95s) and face masks requires a multimodal approach to protect our patients and our workforce
Employees who need to connect with Employee Health Services (EHS) regarding clearance for returning to work will now be able to speak with an EHS professional on the weekends! EHS will be available via the Employee COVID-19 hotline between the hours of 9 a.m. – 1 p.m. on both Saturdays and Sundays.
Leaders, please follow the instructions below regarding Excused with Pay vs Emergency Management Leave (EML) for employees awaiting redeployment.
Please reference the updated RRH Absences and Time Off Guidance available on the toolkit (located under HR Updates). If there are any questions, please contact HR at [email protected]
Did you know that scrubs and linens exposed to COVID-19 do not automatically need to go in the trash? RRH’s strict adherence to proven, effective wash practices and infection prevention measures will continue to ensure the quality of linens. Linens and scrubs that may have been exposed to COVID-19 should be placed in a standard soil bag – not a red bag.
The COVID-19 pandemic is stressful on many levels. The Behavioral Health Network (BHN) at Rochester Regional Health is ready to assist patients and members of the community who are struggling during this crisis and beyond. BHN is continuing to offer comprehensive mental health and chemical dependency services to new and existing patients.
Effective tomorrow at 9 a.m., Newark-Wayne Community Hospital will activate its Emergency Department Surge Plan. While ED volumes remain manageable at this time, the early activation of the ED Surge Triage Area will help Newark-Wayne optimize workflow in anticipation of growing volume and community need related to COVID-19.
The ED Surge Triage Area is in the parking lot near the Emergency Department and will be operational Monday-Friday from 9 a.m. – 2 p.m. The Emergency Department will remain open 24/7 for patients of all needs and conditions.
RRH’s Materials Management is asking employees to save empty hand sanitizer bottles and drop them off at central stores in all hospitals. Materials Management will disinfect the bottles and fill them back up with sanitizer from Black Button Distillery for our teams.
Rochester Regional Health stands ready in the event of widespread COVID-19 cases in our community. Earlier today, RRH discussed system-wide surge plans as part of a joint news conference with Monroe County Executive Adam Bello and the University of Rochester Medical Center.
Community-wide surge plans will be implemented in phases as conditions warrant. Each phase is based on assessment of daily volumes. In addition, our hospitals have been working together to designate COVID-19 isolation units at each location. System-wide standardization of care protocols have been developed to ensure that, regardless of where COVID-19 patients are admitted, the care will be consistent and evidence-based.
The health and safety of our RRH employees has never been of greater importance. Consistent with CDC recommendations, we are asking all employees to follow self-monitoring practices. Self-monitoring is an important safeguard for all of us as no one is immune to this disease.
Shortness of breath
All RRH employees (even those without symptoms) are strongly encouraged to adopt self-monitoring habits, including temperature checks especially before starting a shift.
Clinical staff is reminded to follow RRH policies for isolation precautions for patients with suspected or confirmed COVID-19.
All employees need to continue practicing social distancing.
If you can work remotely from home, please do so safely.
All employees should make hand hygiene a priority for you and your family. (Wash with soap and water for 20 seconds or use enough alcohol hand rub to cover the entire surface of your hands)
If you have specific needs or questions regarding Infection Prevention, please reach out to your IP representative.
Due date for Performance Appraisals (PAs) will be postponed until further notice.
This special thank you is airing now on local TV stations and also CNN, Fox News and MSNBC.
Rochester Regional Health has expanded telemedicine services to enable our patients to receive safe medical care while adhering to social distancing practices. RRH is offering three virtual visit methods to connect with and care for patients:
In the first 24 hours, RRH providers have seen 185 patients through MyCare video visits and 139 patients through FaceTime and Skype.
For video/virtual visit procedures and workflows, please visit the CareConnect Toolkit. For offices not set-up with Care Now Video Visit, and/or individuals who cannot access Skype or FaceTime, providers are conducting phone visits. Patient preferences are always taken into consideration. Patients are encouraged to call their office and staff will determine the best method for all parties.
DO NOT CONTACT RRH LABS DIRECTLY REGARDING INDIVIDUAL TEST RESULTS.
We share your concern for the well-being of all patients and team members and are eager to get test results quickly. ALL RRH LAB personnel are working tirelessly around the clock and we cannot ask them to pause their work to respond to individual requests for status reports.
Hospital & ED Patients (+ currently Dialysis & LTC on a case-by-case basis)
At this time, only inpatient hospital, ED patient, dialysis and LTC patients are able to be tested in-house at RRH. As volume of testing increases, some of these may be sent to a reference lab. Samples received by 9:00 a.m. will be run in the morning, depending on capacity. Samples received by 2:00 p.m. will be run in the afternoon, depending on capacity. Results are reported immediately in CareConnect and relayed to the Nurse Call Team who contacts all patients, including those who test negative. Results from the morning test run are generally posted between 2:00 p.m. and 5:00 p.m. daily. Results from the afternoon run are generally posted between 7:00 p.m. and 11:00 p.m. daily.
Ambulatory Samples (including healthcare workers)
All ambulatory tests are sent out to reference laboratories. The most efficient labs are being engaged. Testing cannot be "expedited". All COVID-19 testing is considered urgent.
RRH is expanding our drive-thru evaluation sites, which provide an extension of Primary Care and Urgent Care in a manner that allows for social distancing. These evaluation sites are not dedicated to COVID-19 testing but include this service as well as general evaluation for medical issues.
It’s not too late—we strongly encourage employees, if medically able, to get a flu shot and preserve our critical mask supply for frontline caregivers who are caring for patients under droplet precautions. Thank you to the many team members who have answered the call to get a flu shot over the past couple of weeks, helping our supply chain team manage our mask supplies.
Please consider getting the flu vaccine at one of our Employee Health Services offices. It’s free and it only takes a few minutes. No appointment needed.
RRH’s IS&T team is reminding all employees that email is not a secure way to transmit protected health information (PHI) to external parties. If emailing PHI is required, important precautions must be followed to preserve confidentiality:
With the exception of patient-authorized written requests handled by HIM, employees must NOT send PHI to web-mail services (e.g. Gmail, Yahoo, iCloud).
When to test: Currently there is no treatment for COVID-19. Patients should be instructed to isolate at home to prevent further transmission, unless symptoms require hospitalization.
Who to test: We must all work together to conserve limited sample collection supplies and testing capability to ensure that we are able to provide testing for our sickest and most vulnerable patients.
We are still hiring. On-site interviews are prohibited; moving forward ALL interviews will be conducted via phone or video conference with Skype for Business. New Employee Orientation (NEO) will take place via condensed webinar sessions.
During this public health concern, providers will no longer be able to utilize the services of Scribe America, as the organization and RRH have agreed that to reduce foot traffic onto our campuses, we will refrain from using scribes until further notice.
All walk-in evaluations are temporarily cancelled at all RRH mental health and chemical dependency clinics. Individuals seeking immediate access to outpatient clinic services should call the Behavioral Health Access & Crisis Center at (585) 368-3950.All non-urgent behavioral appointments will be rescheduled.
View a list of all Rochester Regional Health coverage for the past week: DOWNLOAD March 30 - April 5 Coverage Report.
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