COVID-19 Updates: Get the latest information from our experts: Vaccines Testing Visitor Guidelines Closings

coronavirus background image

COVID-19 Employee Toolkit

Rochester Regional Health is taking measures to ensure the safety of our patients, our team members and our community.

Helpful Tools & Resources

Expand the accordion and hit Control+F to search a specific section.

WorkReady: Employee Health Patient Portal

*There is no emergent need to call Employee health; if you feel sick, stay home and complete the Failed Daily Pass/Symptomatic questionnaire in the Employee Health Patient Portal.

COVID-19 Medical & Religious Exempt Testing Sites and Hours

It’s important for all employees to note: if you are feeling ill or are symptomatic of COVID-19, please calling the Employee Hotline at (585) 454-8202 for instructions.

All Centralized COVID-19 Accommodation Saliva Testing require an appointment. This means vaccine-exempt employees and other RRH individuals will need to schedule their tests in advance, as the walk-in option will no longer be available.

Testing appointments will take place in the WorkReady (formerly Employee and Occupational Health) office on site during clinic hours at: Clifton Springs Hospital & Clinic; Newark-Wayne Community Hospital; Rochester General Hospital; Unity Hospital; United Memorial Medical Center; and RRH’s WorkReady office at 2701 Culver Road, second floor.

Scheduling an Accommodation Saliva Testing Appointment
The WorkReady team has developed an online appointment form to make it easier for you or your team member to schedule testing appointments.
- Access the appointment form through the WorkReady Enterprise Health Portal.
- View a step-by-step Knowledge Builder for how to sign up.
  - Helpful hint: RRH ADFS login is the same user name and password that you utilize to access Workday.
- LINK: Workready Enterprise Health Portal
Mandate Specific Information
- DOCUMENT: COVID-19 Vaccine and Booster Mandate FAQ (as of 2/10/2022)
- DOCUMENT: AD102 RRH Vaccine Requirement Policy (as of 4/8/2022)
- DOCUMENT: AD102 Attachment 1: Employee Medical Exemption Request Form (as of 2/10/2022)
- DOCUMENT: AD102Attachment 3: Employee Religious Exemption Request Form (as of 2/10/2022)
- DOCUMENT: AD102Attachment 4: Affiliate Attestation Form Religious Exemption From Covid-19 Vaccination Requirement (as of 2/10/2022)
- DOCUMENT: AD102 Attachment 5 – Booster Letter (as of 2/10/2022)
Providers
- DOCUMENT: Ambulatory Employee COVID-19 Vaccine Administration (as of 12/23/2020)
Employees
- KNOWLEDGE BUILDER: Uploading Your Covid Booster (as of 1/26/2022)
Pharmacy Resources
- DOCUMENT: COVID Vaccine Reference Guide (as of 6/22/22)
Treatment Guidance
- DOCUMENT: RGH/Unity Floor & ICU anticoagulation algorithms (as of 5/11/2022)
- DOCUMENT: COVID-19 Oral Antiviral Treatments (as of 4/25/2022)
- DOCUMENT: Antiviral Medication Guidelines (as of 1/20/2022)
- DOCUMENT: MAB High Risk Scoring (as of 01/03/2022)
COVID-19 Treatments
- DOCUMENT: Current COVID Treatments for Omicron Variant (as of 3/28/22)
- DOCUMENT: Sotrovimab Provider Fact Sheet (as of 1/18/2022)
- DOCUMENT: Sotrovimab Patient Fact Sheet (as of 1/18/2022)
- DOCUMENT: Bebtelovimab Overview Guidelines (as of 3/28/22)
- DOCUMENT: Bebtelovimab Guidance (as of 3/28/22)
- DOCUMENT: Bebelovimab 175mg Dose Preparation Worksheet (as of 3/28/22)
- DOCUMENT: Bebtelovimab Patient Fact Sheet (as of 2/11/2022)
- DOCUMENT: Bebtelovimab Health Care Provider Fact Sheet (as of 3/30/2022)
- DOCUMENT: Referral process for MAB therapy (as of 3/28/2022)
Procedure Guidance
- DOCUMENT: Recommendations for Managing Aerosol Generating Procedures (as of 3/22/2022)
- DOCUMENT: Cohorting Flu and COVID Criteria (as of 11/17/2022)
- DOCUMENT: UV Light Prioritization Statement (as of 11/17/2022)
- POLICY (IP28): Discontinuation of Precautions for COVID-19 Patients (8/8/2022)
- POLICY (IP27): Management of COVID-19 or suspected COVID-19 Patient (as of 11/22/2022)
- POLICY IP: Guidelines for Imaging for Patient on Enhanced Isolation (as of 11/17/2022)
- POLICY (IP5): Transmission Based Precautions (11/22/2022)
  - IP5 Addendum: PPE Low Supply Guidance: Enhanced Isolation Precautions (as of 12/23/2020)
- POLICY (IP9): Standard Precautions (as of 11/17/2022)
- POLICY IP: Prioritization of Negative Pressure Rooms (as of 11/17/2022)
- POLICY IP: Post-mortem Care for COVID-19 Positive or PUI (as of 4/3/2020)
- DOCUMENT: Guidance for evaluation of COVID exposure & Isolation needed within Inpatient Behavioral Health Settings (as of 11/17/22)
Workflows
- DOCUMENT: COVID Nursing Home Workflow (as of 10/03/2022)
Outbreak Protocols
- DOCUMENT: Outbreak Investigation - Instructions (as of 10/03/2022)
- DOCUMENT: Outbreak Investigation – New Resident Case (as of 10/03/2022)
- DOCUMENT: Outbreak Investigation – New Staff Case (as of 10/03/2022)
- DOCUMENT: Outbreak Investigation – New Visitor Case (as of 10/03/2022)

- GRAPHIC: COVID-19 PPE Guidelines (as of 2/16/2022)
Masks
- File: Masking at the Workplace (6/16/2022)
- POLICY: Universal Masking and Eye Protection (as of 9/26/2022)
- LINK: Surgery Toolkit
- DOCUMENT: Guidance for evaluation of COVID exposure & Isolation: Inpatient Psych and Substance Use Disorder Settings (as of 10/4/22)
Reimbursement for At-Home COVID-19 Tests

As of January 15, 2022, insurance companies in the U.S. are required to reimburse members for the purchase of over-the-counter at-home COVID-19 rapid testing kits.

The reimbursement process varies based on the insurance plan. Some require members to submit a request for reimbursement and show proof of purchase. Other plans require a prescription from a provider.

If you are looking to obtain reimbursement, you should contact your insurer for more detailed information on their guidelines. If your plan does require a prescription for reimbursement, you should also contact your provider’s office for guidance.

Testing
- DOCUMENT: COVID Testing KB for EE (as of 2/28/2022)
- Vaccinated Employee At-home Testing for COVID-19
- DOCUMENT: RRH Visitation Policy (AD 96) (as of 7/22/2022)
- Hospital Visitor Restrictions & Screening Policies
Visitation for Isolation Precaution Patients
- DOCUMENT: Isolation Precaution Visitation Instructions
- DOCUMENT: PPE – Donning & Doffing Instructions
Signage & Documents

For clinic and hospital signage and communications to patients, please order through ReqDirect
- 262114, 16 & 18: Visitor Check-In (24x36, 11x17, 8.5x11)
- 262115, 17 & 19: Visitor Check-Out (24x36, 11x17, 8.5x11)
Visitor Guidance
- 271234: FLYER (8.5x11) - Clifton Springs Visitor Guide
- 271235: FLYER (8.5x11) - Newark-Wayne Visitor Guide
- 264181: FLYER (8.5x11) - Rochester General Visitor Guide
- 271240: FLYER (8.5x11) - Unity Visitor Guide
- 271233: FLYER (8.5x11) - UMMC Visitor Guide
Centralized Accommodation Testing
- DOCUMENT: KB Schedule Your COVID Saliva Test (as of 12/08/2021)
- DOCUMENT: COVID-19 Testing: Saliva Collection Instructions (10/29/2021
- DOCUMENT: Frequently Asked Questions: Bi-Weekly Testing for Employees with Medical or Religious Exemptions (10/29/2021)
Mandate Specific Information
- DOCUMENT: AD102 Attachment 2: Affiliate Attestation Form Medical Exemption From Covid-19 Vaccination Requirement (as of 11/22/2021)
- Vaccine Mandate Town Hall – 9/10 at 7 a.m.: Access Passcode: N97bNn7&
Vaccine Specific Information
- DOCUMENT: Pfizer Fact Sheet (as of 9/17/2021)
- DOCUMENT: Moderna Fact Sheet (as of 9/17/2021)
- DOCUMENT: Vaccine Consent Form (as of 9/17/2021)
- DOCUMENT: Johnson & Johnson (Janssen) Vaccine EUA Fact Sheet for Healthcare Providers (as of 7/19/2021)
- DOCUMENT: Johnson & Johnson (Janssen) Vaccine EUA Fact Sheet for Patients (as of 7/19/2021)
- DOCUMENT: J&J Vaccine Pause CDC Talking Points (as of 4/14/2021)
- DOCUMENT: J&J Vaccine Talking Points (as of 3/4/2021)
- DOCUMENT: VACCINE COMPARISON (as of 3/4/2021)
Employees
- KNOWLEDGE BUILDER: How to update Vaccine Status Received Outside of RRH
- DOCUMENT: Post-vaccination Guidance (also available in Spanish) (as of 1/06/2020)
- DOCUMENT: Sticker Program Playbook (as of 05/28/21)
Pharmacy Resources
- DOCUMENT: RRH COVID Vaccine Clinic Playbook (as of 5/20/2021)
- POLICY: Safe Handling of Dry Ice (as of 12/18/2020)
- DOCUMENT: Dry Ice Attestation (as of 12/18/2020)
- REQ Direct 269644: SIGN - Vaccine Check-in/out (8.5 x 11) (as of 12/17/2020)
Signage & Collateral
- REQ Direct 269646: SIGN – Vaccine Check In (24x36) (as of 12/17/2020)
- REQ Direct 269660: SIGN – Vaccine Observation (11x17) (as of 12/17/2020)
- REQ Direct 269648: SIGN Vaccine Station #1 (8.5x11) (as of 12/17/2020)
- REQ Direct 269649: SIGN Vaccine Station #2 (8.5 x 11) (as of 12/17/2020)
- REQ Direct 269650: SIGN Vaccine Station #3 (8.5 x 11) (as of 12/17/2020)
- REQ Direct 269651: SIGN Vaccine Station #4 (8.5 x 11) (as of 12/17/2020)
- REQ Direct 269652: SIGN Vaccine Station #5 (8.5 x 11) (as of 12/17/2020)
- REQ Direct 269653: SIGN Vaccine Station #6 (8.5 x 11) (as of 12/17/2020)
- REQ Direct 269654: SIGN Vaccine Station #1 (11 x 17) (as of 12/17/2020)
- REQ Direct 269655: SIGN Vaccine Station #2 (11 x 17) (as of 12/17/2020)
- REQ Direct 269656: SIGN Vaccine Station #3 (11 x 17) (as of 12/17/2020)
- REQ Direct 269657: SIGN Vaccine Station #4 (11 x 17) (as of 12/17/2020)
- REQ Direct 269658: SIGN Vaccine Station #5 (11 x 17) (as of 12/17/2020)
- REQ Direct 269659: SIGN Vaccine Station #6 (11 x 17) (as of 12/17/2020)
- REQ Direct 269642: SIGN – V-Safe (8.5 x 11) (as of 12/17/2020)
- REQ Direct 269643: SIGN V-Sign (11 x 17) (as of 12/17/2020)
- REQ Direct 269647: SIGN Vaccine Check Out (24x36) (as of 12/17/2020)
COVID-19 Patient Management

Treatment Guidance
- DOCUMENT: COVID Respiratory Therapeutic Interchange (as of 12/03/20)
- DOCUMENT: Patient Management Treatment (as of 12/02/2020)
- DOCUMENT: Inpatient MDI-Inhaler Guidance (as of 12/03/2020)
COVID-19 Treatments
- DOCUMENT: Baricitinib Overview & Guidelines (as of 3/12/2021)
- DOCUMENT: Baricitinib EAU Factsheet (Healthcare providers) (as of 3/12/2021)
- DOCUMENT: Baricitinib EAU Factsheet (Patient) (as of 3/12/2021)
- DOCUMENT: Baricitinib Clinical Overview (as of 3/12/2021)
Procedure Guidance
- DOCUMENT: RRH Safe PEG Procedure Protocol (as of 4/27/2020)
- DOCUMENT: RRH Safe Tracheostomy Procedure Protocol (as of 4/27/2020)
Other
- DOCUMENT: Environmental Cleaning of Patient Room with Suspected or Confirmed COVID-19 (English) (Spanish)
- DOCUMENT: Post-mortem Care Checklist (as of 4/3/2020)
Education
- DOCUMENT: RRH Student Re-Entry Process (as of 11/18/2020)
- SPREADSHEET: Student Daily Pass Roster (as of 5/18/2020)
- DOCUMENT: Affiliated Students and Non-employed Professionals Unity Orientation Acknowledgement Form (as of 5/18/2020)
Academic Documents
- FORM: Confidentiality Agreement (as of 5/20/2020)
- PACKET: Students & Non-employed Professionals Orientation Packet & Post Test (as of 5/20/2020)
- DOCUMENTS: Clinical Training Resources Syllabus (as of 4/15/2020)
- DOCUMENT: Orientation Packet Answer Key (as of 11/19/2020)
- SPREADSHEET: Student Compliance Grid (as of 5/18/2020)
HR - Employee Resources
- DOCUMENT: Meetings and Gatherings Guidance (as of 11/17/2021)
- DOCUMENT: COVID-19 Employee Return to Work Processes (as of 9/2/2021)
Absences & Leave
- DOCUMENT: How to Enter the “Excused wPay Qrtn” Pay Code in Kronos (as of 1/13/2021)
- DOCUMENT: Absences and Time Off Guidance (as of 9/7/2021)
Employee Health Tools
- DOCUMENT: Taking Care of Our Own Mental Health (as of 3/26/2020)
- DOCUMENT: RRH Staff Crisis Resources (8/20/2021)
- LINK: COVID-19 - COVID-19 - RRH Libraries at Rochester General Hospital
Technology
- KNOWLEDGE BUILDER: Schedule a COVID Vaccine Appointment (as of 9/24/21)
- KNOWLEDGE BUILDER: Add Telework Status to Position (as of 8/20/2021)
- POLICY: Social Media (as of 3/31/2020)
- DOCUMENT: Online Best Practices (as of 4/1/2020)
- DOCUMENT: Skype Technical Reference Guide (4/1/2020)
- VIDEO: How to Create and Join Skype Meetings HTML
Long Term Care Protocols & Guidance
- DOCUMENT: NYSDOH – Nursing Home Visitation (as of 11/17/2021)
- DOCUMENT: CMS Guidance – Nursing Home Visitation (as of 11/17/2021)
Workflows
- DOCUMENT: LTC Communication Workflow (as of 10/07/2020)
Outbreak Protocols
- DOCUMENT: FLYER: Long Term Care Visitor Protocol (as of 4/7/21)
- DOCUMENT: FLYER: Long Term Care Visitation Outbreak Protocol (as of 4/7/21)
Visitation
- DOCUMENT: FLYER: Long Term Care Visitor Handout (as of 4/8/2021)
- DOCUMENT: FLYER: Hildebrant Visitor Handout (as of 7/30/2020)
Miscellaneous
- Salon Guidelines Handout: 5330_LTC_Salon_Guidance_PPT_Editable Template
- DOCUMENT: LTC Barber/Salon Protocols (as of 11/13/2020)
NYS & CMS Advisories and Executive Orders

Documents
- DOCUMENT: NYS DOH Immunization Consent Form (10/25/2021)
- DOCUMENT: NYS DOH Guidance for Vaccine Providers (10/25/2021)
- DOCUMENT: NYS DOH COVID-19 Screening Checklist for Providers (10/25/2021)
Advisories
- DOH Advisory: Nursing Home Cohorting FAQs (12/22/2020)
- DOH GUIDANCE: Large Gatherings (3/13/2020)
- DOH GUIDANCE: Adult Care Facility Operations (3/22/2020)
- DOH GUIDANCE: Temporary Suspension of Adult Care Facilities Day Programs(3/17/2020)
- CMS GUIDANCE: New York State: Medicaid 1135 Waiver Request (3/23/2020)
- DOH GUIDANCE: Contract Tracing Tool (5/14/2020)
- DOH GUIDANCE: PEDIATRIC MULTI-SYSTEM INFLAMMATORY SYNDROME (5/13/2020)
- DOH GUIDANCE: Contacts of a Close or Proximate Contact of a Confirmed or Suspected Case of COVID-19
- DOH GUIDANCE: Medicaid Covered Services (3/18/2020)
- DOH GUIDANCE: COVID-19 Guidance for Hospital Operators Regarding Visitation (3/18/2020)
- DOH GUIDANCE: Designated Children & Family Support Services (3/19/2020)
- DOH GUIDANCE: COVID-19 Guidance for Nursing Home Transition and Diversion (NHTD) and Traumatic Brain Injury (TBI) 1915 (c) Medicaid Waiver Providers (3/20/2020)
- DOH GUIDANCE: Pregnancy and COVID-19 Resources for Health Care Providers (3/21/2020)
- DOH GUIDANCE: NYS Medicaid Billing Guidance for COVID Testing (3/13/2020)
- DOH GUIDANCE: Resident and Family Communication in Adult Care Facilities and Nursing Homes (4/19/2020)
- DOH GUIDANCE: Ensuring Access to Health Care Services During COVID-19 (5/19/2020)
- DOH GUIDANCE: Resident and Family Communication in Adult Care Facilities (ACFs) and Nursing Homes (NHs) (4/4/2020)
- DOH GUIDANCE: Hospital Discharges and Admissions to ACFs (4/7/2020)
- DOH MEMORANDUM: COVID-19 Telephonic and Telehealth Services Available to Statewide Adult Day Health Care Program Services (3/28/2020)
- DOH GUIDANCE: Facilitated Enrollment Agencies for the Aged, Blind and Disabled (3/19/2020)
- DOH ADVISORY: CMS Wavier for 8-hour Training for Feeding Assistants (4/7/2020)
- DOH GUIDANCE: Supplemental Volunteers and Personnel For Surge (4/11/2020)
- DOH GUIDANCE: Managing Decedent’s Personal Effects (4/19/2020)
- DOH GUIDANCE: Dental Health Care Settings During COVID (3/22/2020)
- DOH GUIDANCE: Dialysis Treatment During COVID (4/7/2020)
- DOH GUIDANCE: Release from Home Isolation (3/28/2020)
- DOH GUIDANCE: Symptom-Based Strategy to Discontinue Home Isolation (5/30/2020)
- DOH GUIDANCE: Virtual Early Intervention FAQS (6/29/2020)
- DOH GUIDANCE: (Updated) Resumption of Elective Surgeries (6/14/2020)
- DOH GUIDANCE: Face Coverings in Public Requirement (4/17/2020)
- DOH GUIDANCE: Protocols for Return to Work for Essential Personnel After COVID Infection (3/28/2020)
- DOH GUIDANCE: (Updated) Protocols for Return to Work for Essential Personnel After COVID Infection (3/31/2020)
- DOH GUIDANCE: Fourth of July Celebrations During COVID (7/2/2020)
- DOH GUIDANCE: Funeral Directors (4/10/2020)
- DOH GUIDANCE: Wadsworth Center Specimen Collection (4/1/2020)
- DOH GUIDANCE: Home Health Aide Training Programs (4/10/2020)
- DOH GUIDANCE: (Update) Home & Community-Based Services (6/18/2020)
- DOH GUIDANCE: Home Health Care Agencies & Hospice Providers (3/22/2020)
- DOH GUIDANCE: Supplement to Office-Based Work During COVID (7/22/2020)
- DOH GUIDANCE: Pilot Hospital Visitation Program (5/20/2020)
- DOH GUIDANCE: Local Health Department Contact Investigations (4/8/2020)
- DOH GUIDANCE: Local Health Department Response Activities (4/7/2020)
- DOH GUIDANCE: Nursing Home COVID-19 Preparedness Checklist (4/10/2020)
- DOH GUIDANCE: Updated Visitation for Obstetrical & Pediatric Settings (3/27/2020)
- DOH GUIDANCE: Authorization of Licensed Pharmacists to Order COVID Tests (5/15/2020)
- DOH GUIDANCE: Options During PPE Shortage (4/2/2020)
- DOH GUIDANCE: Private Physician Practices Operating Specimen Collection Sites (4/19/2020)
- DOH GUIDANCE: Recommendations to Protect Nursing Home Residents (3/20/2020)
- DOH GUIDANCE: Public & Private Employees Returning to Work After COVID Infection or Exposure (5/31/2020)
- DOH GUIDANCE: Temporary Suspension of Regulations (LTC-based) (4/10/2020)
- DOH GUIDANCE: Resuming In-Person Early Intervention Program Services (6/18/2020)
- DOH GUIDANCE: Reporting Requirements for All COVID Lab Tests (4/30/2020)
- DOH GUIDANCE: Hospital Visitation (5/30/2020)
- DOH GUIDANCE: (Updated) Protocol for COVID Testing For All Health Care Providers/Departments (5/31/2020)
- DOH GUIDANCE: (Revised) Protocol for COVID Testing for All Health Care Providers/Departments (7/2/2020)
- DOH GUIDANCE: (Revised) Return to Work after COVID Infection or Exposure for HCW (7/3/2020)
- DOH GUIDANCE: (Revised) Return to Work After COVID Infection or Exposure for HCW ( (7/24/2020)
- DOH GUIDANCE: COVID-19 Serology Testing (4/30/2020)
- DOH GUIDANCE: Sexual & Reproductive Health Services During COVID Emergency (4/7/2020)
- DOH GUIDANCE: Treatment of Sexual Assault Patients in ED During COVID (4/7/2020)
- DOH GUIDANCE: (Revised) Emergency Approvals for COVID-19 (3/19/2020)
- DOH GUIDANCE: Managing Residents Deaths in Nursing Homes During COVID (4/19/2020)
- DOH GUIDANCE: Home Hemodialysis For Nursing Home Residents (3/21/2020)
- DOH GUIDANCE: Protocol for COVID Testing for All Health Care Providers/Departments (3/2020)
- DOH GUIDANCE: Discontinuation of Isolation for Patients with COVID in LTC (4/19/2020)
- DOH GUIDANCE: Use of COVID Sick Leave for Health Care Employees (6/25/2020)
- DOH GUIDANCE: Resumption of Surgeries Without Significant COVID Risk (4/29/2020)
- DOH GUIDANCE: (Updated) Resumption of Surgeries Without Significant COVID Surge Risk (5/19/2020)
- DOH GUIDANCE: Visitation in Adult Care Facilities (7/10/2020)
- DOH GUIDANCE: Visitation in Pediatric Skilled Facility (7/10/2020)
- DOH GUIDANCE: Home Care Services Regarding COVID (3/16/2020)
- DOH GUIDANCE: Hospital Visitation Program (6/17/2020)
- DOH GUIDANCE: Quarantine For Out of State Travelers Returning to NY (6/24/2020)
- DOH GUIDANCE: Travel from High COVID Rate to NYS for Treatment (6/28/2020)
- DOH DIRECTIVE: Nursing Home Testing Twice a Week (5/19/2020)
- DOH GUIDANCE: (Updated) Hospital Visitation (4/10/2020)
- DOH GUIDANCE: Discontinuation of Isolation in LTC (4/19/2020)
- DOH GUIDANCE: Office-Based Work During PH Emergency (7/17/2020)
- DOH GUIDANCE: Nursing Home Visitation Suspension with COVID Case (7/10/2020)
- CMS GUIDANCE: Medicaid COVID Fact Sheet (3/5/2020)
- CMS GUIDANCE: Long Term Care Facilities (4/2/2020)
- CMS GUIDANCE: Nursing Home Visitation (9/17/2020)
- CMS GUIDANCE: EMTALA Requirements (3/9/2020)
- CMS GUDIANCE: LTC Transfer Scenarios (4/13/2020)
- CMS GUIDANCE: Elective Surgery Recommendations (4/7/2020)
- CMS GUIDANCE: Reopening – What Patients Should Know (6/8/2020)
Executive Orders
- EO 202.3: Cancelation of Large Events, Restaurant & Gym Closures (3/16/2020)
- EO 202.4: Reporting for Work Restrictions (3/17/2020)
- EO 202.5: NYS Licensure Not Required (3/18/2020)
- EO 202.6: Telecommuting 50% (3/18/2020)
- EO 202.7: Closure of Personal Care Services (3/19/2020)
- EO 202.8: Telecommuting 100% (3/20/2020)
- EO 202.10: Hospital Bed Capacity & Expansion of Medical Personnel (3/23/2020)
- EO 202.14: PPE & Ventilator Inventory (4/7/2020)
- EO 202.16: Face Coverings for Essential Workers (4/12/2020)
- EO 202.17: Face Coverings in Public (4/14/2020)
- EO 202.19: Nursing Home Notification (4/17/2020)
- EO 202.24: Pharmacists & COVID Tests (4/25/2020)
- EO 202.25: Resumption of Surgeries & Birth Support Persons (4/29/2020)
- EO 202.27: No NYS License for Practice (5/5/2020)
- EO 202.30: LTC Testing Twice a Week (5/10/2020)
- EO 202.31: Phase One Industries & Locations (5/14/2020)
- EO 202.32: Gatherings of 10 or Less (5/21/2020)
- EO 202.36: Phase Two Industries & Locations (6/2/2020)
- EO 202.40: LTC Testing Once a Week (6/9/2020)
- EO 202.41: Phase Three Industries & Locations (6/13/2020)
- EO 202.42: Gatherings of 25 or Less (6/15/2020)
- EO 202.43: Bars & Restaurants Outdoor Services (6/18/2020)
- EO 205.0: NYS Travel Advisory (6/24/2020)
- EO 202.45: No Sick Leave for Voluntary Travel (6/26/2020)
- EO 202.50: Phase Four Industries & Locations (7/19/2020)
- EO 202.60: Post-mortem COVID testing (9/4/2020)
- EO 205.1: Expanded Travel to NYS; 14-Day Quarantine (9/28/2020)
- EO 202.69: Saliva Swab Specimens (10/14/2020)
PPE Guidance
- DOCUMENT: Request for Non-Standard PPE (Reviewed on 12/8/2021)
- GRAPHIC: Using PPE Donning and Doffing Guidelines in English and PPE Donning and Doffing Guidelines in Spanish (Reviewed on 12/8/2021)
- DOWNLOAD: Respiratory (Respirator) Protection Program (as of 11/05/2020)
N95s (Respirators)
- DOCUMENT: N95 Respirator Training Guide (Reviewed on 12/8/2021)
- DOCUMENT: N95 (respirator) Reprocessing Guidance (as of 1/06/2020)
  - DOCUMENT: Quick Guidance: N95 Reuse
- DOCUMENT: PAPR/CAPR Extended Use & Reuse Guidance (as of 1/12/2021)
Masks
- DOCUMENT: Mask-Shield Guidance (as of 3/3/2021)
- APPENDIX: Universal Masking Policy (as of 4/22/2020)
- GRAPHIC FLYER: Clean and Discard Mask Guidelines (as of 12/15/2020)
Eye Protection
- DOCUMENT: Reprocessing Eye Protection (Reviewed on 12/8/2021)
Facility Specific PPE
- DOCUMENT: Lab and Pathology PPE Requirements (Reviewed on 12/8/2021)
- DOCUMENT: Acute Care PPE Practices (as of 12/15/2021)
- DOCUMENT: Skilled Nursing Facility PPE Practices (as of 12/15/2021)
- DOCUMENT: Home Visiting Staff PPE Practices (as of 1/26/2021)
  - DOCUMENT: Home Visit COVID and PUI Patient Guidance (as of 4/9/2020)
- DOCUMENT: Ambulatory PPE Practices (as of 1/22/2021)
Screening
- WEB APPLICATION: Daily Pass (EMPLOYEE SCREENING TOOL)
- FORM: IP Travel Screen Questionnaire
- DOCUMENT: Screening Questions - English (6/29/2020)
  - Screening Questions – Spanish
Screening

OB & Newborns
- DOCUMENT: OB Patient COVID Workflow (as of 7/13/2021)
- DOCUMENT: COVID FAQ for New Moms & Families (as of 1/22/2021)
- DOCUMENT: Guidelines for Managing OB patients and Neonates with COVID-19 (as of 1/22/2021)
Palliative Care
- DOCUMENT: Palliative Care & Hospice Medicine Toolkit (as of 4/15/2020)
Behavioral Health
- DOCUMENT: Behavioral Health Programming (as of 4/1/2020)
Signage

For clinic and hospital signage and communications to patients, please order through ReqDirect:

Mask Guidance Signage
For clinic and hospital signage and communications to patients, please order through ReqDirect:
- 265249-50: "Help Us, Help You, Masks are Required to Enter" ED Sign (11x17 poster and cling)
- 264180: Wear a Mask Reminder (8.5x11)
- 262132-33: How to Wear a Face Mask (11x17, 8.5x11)
- DOWNLOAD: Mask Guidance (English) and Mask Guidance Spanish
Social Distancing & Safety Signage
For clinic and hospital signage and communications to patients, please order through ReqDirect:
- 268414: Social Distancing Table Cling
- 263412: Emergency Department Visitor Info (3.66x8.5)
- 262832-5: Cover Your Cough Cling & Poster (8.5x11, 11x17)
- 263233: Waiting Room Signage (8.5x11)
- 260881: Social Distancing Waiting Room Table Tent Cards
- 259668, 259701 & 259703: Stay 6FT Apart Floor Cling (18x18 )
- 259669, 259702 & 259704: Stay 6FT Apart Floor Cling (36x36)
- 260230-32: Stay 6FT Apart Sidewalk Cling (36x36)
- 259515, 259709-10: Social Distancing Cling in English and (8.5x11, 11x17 & 17x22)
- 259516, 259935-36: Social Distancing Cling in Spanish (8.5x11, 11x17 & 17x22)
- 259723-25: We Are In This Together (8.5x11, 11x17 & 17x22)
- 259726-28: Delivering Safe Care (8.5x11, 11x17 & 17x22)
- 260280-81: Break Room Sign (8.5x11, 11x17)
Unit and Room Signage
For clinic and hospital signage and communications to patients, please order through ReqDirect:
- DOWNLOAD: COVID-19 Positive Unit Signage (8.5x11, 24x36)
- 259585-86: Quarantine - Enhanced Precautions Horizontal and Vertical
- 257785-86: Do Not Enter - Access to Unit Restricted – Poster (24x36)
- 257995 and 258007: Aerolized Procedure Door Sign Vertical and Horizontal – Cling (8.5x11)
- 268279 and 268280: Enhanced Isolation Precautions Horizontal and Vertical
Entry Access Signage
For clinic and hospital signage and communications to patients, please order through ReqDirect:
- 257630-35: Entry Access Signage – Poster & Cling (24x36, 11x17, 8.5x11)
Screening Signage
For clinic and hospital signage and communications to patients, please order through ReqDirect:
- 257731-36: Screening All Patients and Visitors – Poster & Cling (24x36, 11x17, 8.5x11)
- DOWNLOAD: STOP - Screening All Patients and Visitors – Poster (24x36)
- 257440-42: Patients – Alert Staff if Traveled & Symptomatic (8.5x14, 24x36)
Long Term Care Signage
For clinic and hospital signage and communications to patients, please order through ReqDirect:
- General Infection Prevention Guidelines Wall Cling
- 273475, 273476: Vaccine Availability Reminder Cling (11x17, 17x22)
- Visitation Paused due to Outbreak Testing (8.5x11, 11x17)
- Salon Outside Door Signage (5x11)
- 2700473, 2700474: Inside Salon Poster (11x17, 17x22)
- 262706, 07 & 47: Long-Term Care Employee Screening – Poster (24x36, 11x17)
- 257636-41: Entry Access Signage for Long Term Care – Poster & Cling (24x36, 11x17, 8.5x11)
- 257648-53: Visitor Restriction Signage (No Visitors) for Long Term Care – Poster & Cling (24x36, 11x17, 8.5x11)
- 258100-03: Exterior Visitor Restriction Signage for Long Term Care – Poster and Cling (24x36)
Other Signage
For clinic and hospital signage and communications to patients, please order through ReqDirect:
- 257439: CDC Fact Sheet
- 258655: Save Linens
- 258657: Save Scrubs
Supplemental Materials
- DOCUMENT: Holiday Donations Guidance (as of 11/24/2020)
- RACK CARD: Care Now Telehealth Information (as of 9/21/2020)
- GRAPHIC FLYER: Glove Guidance (as of 9/10/2020)
- DOCUMENT: Volunteer Guidance (as of 7/29/2020)
- DOCUMENT: COVID-19 & Organ Donation (as of 4/2/2020)
Testing
- MEMO: RRH Pre-Operative Testing Transition Plan (as of 8/24/2021)
  - DOCUMENT: Transition to Saliva Testing FAQs (as of 8/24/2021)
  - DOCUMENT: RRH Laboratories COVID Testing Guidance August 2021 updated 121321 (as of 12/15/2021)
- MEMO: Homedraw Phlebotomy Guidelines - Updated (12/28/2020)
- DOCUMENT: Antibody Testing Q&A (6/22/2020)
  - DOCUMENT: RRH Serologic (Antibody) Testing Guide
  - DOCUMENT: Testing Guidance (8/23/2021)
- DOCUMENT: School Testing Algorithm (10/08/2021)
Flowcharts
- DOCUMENT: Pediatric Patient Workflow (3/26/2020)
Tools for Managing Exposure

Disinfectant Protocols
- DOCUMENT: Environmental Cleaning of a Patient Room With Suspected or Confirmed Covid-19 (as of 12/23/2020)
- DOCUMENT: Ambulatory Disinfectant Protocols (4/10/2020)
- DOCUMENT: Inpatient Disinfectant Protocols (4/10/2020)
Employee Exposures
- GRAPHIC POSTER: Exposure Criteria (12/01/2020)
- DOCUMENT: Symptom Monitoring LOG
Visitation Documents and Materials
- DOCUMENT: RRH Visitation Policy (AD 96) (as of 1/12/2022)
- DOCUMENT: Visitor Policy Procedure Guide (as of 9/27/2021)
- DOCUMENT: Long Term Care Visitor Guidelines (1/14/2022)
- DOWNLOAD: All Visitors Check-in at Main Entrance Sign (24x36)
- DOCUMENT: Screener Safety Protocols (4/20/2020)
- DOCUMENT: Contractor & Vendor Guidance (as of 11/17/2020)
Visiting Hours
- 271257: FLYER (8.5 x 11) - Clifton Springs Visiting Hours
- 271258: FLYER (8.5 x 11) - Newark-Wayne Visiting Hours
- 271254: FLYER (8.5 x 11) - Rochester General Visiting Hours
- 271255: FLYER (8.5 x 11) - Unity Visiting Hours
- 271256: FLYER (8.5 x 11) - UMMC Visiting Hours
Visitor Guide
- 271234: FLYER (8.5x11) - Clifton Springs Visitor Guide
- 271235: FLYER (8.5x11) - Newark-Wayne Visitor Guide
- 264181: FLYER (8.5x11) - Rochester General Visitor Guide
- 271240: FLYER (8.5x11) - Unity Visitor Guide
- 271233: FLYER (8.5x11) - UMMC Visitor Guide
Visitor Restrictions
- 285929: FLYER (8.5x11) - Clifton Springs Visitor Restrictions
- 285930: FLYER (8.5x11) - Newark-Wayne Visitor Restrictions
- 285931: FLYER (8.5x11) - Rochester General Visitor Restrictions
- 285933: FLYER (8.5x11) - Unity Visitor Restrictions
- 285932: FLYER (8.5x11) - UMMC Visitor Restrictions
- 271248: POSTER (24x36) - Clifton Springs Visitor Restrictions
- 271249: POSTER (24x36) - Newark-Wayne Visitor Restrictions
- 271246: POSTER (24x36) Rochester General Visitor Restrictions
- 271242: POSTER (24x36) Unity Visitor Restriction
- 271247: POSTER (24x36) UMMC Visitor Restrictions
Masking Signage
- 275557: FLYER (8.5x11) – Masking in Healthcare Facilities
- 275555: POSTER (24x36) – Masking in Healthcare Facilities
- 2755554: FLYER (8.5x11) – Masking in NON-Healthcare Facilities
- 275556: POSTER (24x36) – Masking in NON-Healthcare Facilities

COVID-19 Rates Impacting RRH Policies

What You Can Do to Help

We’re asking every employee to help by:

Staying up-to-date on flu and pneumonia vaccinations

Following our masking guidelines

Washing your hands frequently with soapy water

Staying home and calling a provider if you experience any COVID-19 symptoms

Employees and other RRH individuals who travel to areas with concern for COVID-19 should seek clearance from Employee Health Services prior to returning to work. Call our employee hotline for questions or concerns (585) 454-8202.

Recent News Coverage Highlights

View a list of all RRH news coverage for the past week.

Self-Care & Mindfulness

Tips and helpful reminders to de-stress and stay centered during this uncertain time.

Staying Active

WATCH: Total Body Strength with Sarah Lane: This workout focuses on strength and incorporates bands or tubing.
WATCH: Simple Stretching Exercises with Sarah Lane: A few simple stretches you can do while sitting down to help loosen muscles and get your blood pumping.

Stress and Mental Health

DOWNLOAD: Self-Massage (as of 4/20/2020)
DOWNLOAD: Acupressure for Stress Relief: Practicing acupressure can support a tranquil mind, aid sleep, and reduce anxiety and sadness.
DOWNLOAD: Extend Kindness Through Active Listening (as of 4/10/2020)
DOWNLOAD: Listen Actively and Demonstrate Empathy (as of 4/10/2020)
DOWNLOAD: Self-Care and Entertainment Options (as of 4/10/2020)
DOWNLOAD: Taking Care of Our Own Mental Health (as of 4/10/2020)
DOWNLOAD: De-stressing with Breath (as of 4/8/2020)
FREE ACCESS TO HEADSPACE: Healthcare professionals now have free access to the full Headspace Plus library of meditations, mindfulness exercises, and animations. Sign up with your National Provider Identification (NPI) number or if you don’t have one, provide your organization information to verify your credentials.

Additional RRH Resources

DOWNLOAD: Chaplain's Message (as of 6/10/2020)
DOWNLOAD: Chaplain's Message (as of 5/28/2020)
DOWNLOAD: Chaplain's Message (as of 5/21/2020)
DOWNLOAD: Chaplain's Message (as of 5/15/2020)
DOWNLOAD: Chaplain's Message (as of 5/7/2020)
DOWNLOAD: Chaplain's Message (as of 4/23/2020)
DOWNLOAD: Weekly Chaplain's Message (as of 4/20/2020)
DOWNLOAD: RRH Staff Mental Health Resources (as of 4/17/2020)
DOWNLOAD: Managing Strong Emotions of Your Team Members (as of 4/10/2020)
DOWNLOAD: Weekly Chaplain's Message (as of 4/10/2020)
DOWNLOAD: Weekly Chaplain's Message (as of 4/2/2020)
DOWNLOAD: Resources for Managing Stress (as of 3/19/2020)
BEHAVIORAL HEALTH RESOURCE: To connect staff with the most appropriate resource, therapist or expert, the Behavioral Health network has created a new email for employees: [email protected]. Behavioral Health will answer all emails and help arrange an appointment or connect individuals with necessary tools.
EMPLOYEE ASSISTANCE PROGRAM: The free, confidential 24/7 Employee Assistance Program benefit includes a range of services like legal advice, information on elder care, financial consultation and more. Call: 1-800-327-2255

Meet Our COVID-19 Task Force

A system-wide task force has been in operation for several months and meets daily to execute COVID-19 preparedness and management.

Led by Dr. Robert Mayo, Chief Medical Officer, Dr. Hiloni Bhavsar, Chief Quality Officer, and Melissa Bronstein, Infection Preventionist this task force involves a wide range of clinicians, experts and leaders from across the system. This task force is in addition to our long-standing infectious disease steering committees and workgroups that prepare and plan to ensure readiness on an ongoing basis.