Know the Facts about Coronavirus in our Community

NEW Visitor & Masking Guidelines Read the Latest

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COVID-19 Toolkit

With increased prevalence of COVID-19 in the U.S. and New York State, Rochester Regional Health is taking measures to ensure the safety of our patients, our team members and our community.

Helpful Tools & Resources

Employee Hotline: (585) 454-8202

- DOWNLOAD: Discontinuation of Transmission Based Precautions for Patients with Confirmed COVID-19 (as of 8/19/2020)
- DOWNLOAD: Guidance for Transporting Patients with Suspected or Confirmed COVID-19 (as of 6/25/2020)
- DOWNLOAD: Addendum for Managing Enhanced Isolation Precautions (as of 6/25/2020)
- DOWNLOAD: Guidance for Managing a Patient with Suspected or Confirmed COVID-19 (as of 6/12/2020)
- DOWNLOAD: Transmission Based Precautions Policy (as of 6/12/2020)
- DOWNLOAD: Guidelines for Imaging for Patient on Enhanced Isolation (as of 6/3/2020)
- DOWNLOAD: Universal Masking Policy (as of 10/14/2020)
- DOWNLOAD: Infectious Aerosol Respiratory Protection Plan (as of 3/13/2020)
- DOWNLOAD: Standard Precautions Policy
- DOWNLOAD: Prioritization of Negative Pressure Rooms
N95s (Respirators)
- DOWNLOAD: N95 Reprocessing Guidelines (as of 4/27/2020)
- DOWNLOAD: Powered Air Purifying Respirator (PAPR)/Controlled Air Purifying Respirator (CAPR) Extended Use and Reuse (as of 4/15/2020)
- DOWNLOAD: Respirator Reuse Guidance (as of 4/8/2020)
- DOWNLOAD: Fit Testing Information (as of 3/20/2020)
- DOWNLOAD: N95 Fit Testing FAQ
Faceshields
- WATCH: How to Use RRH Facemasks (as of 4/2/2020)
- DOWNLOAD: Process to Cut Ear Openings for RRH Face Shields and Template (as of 4/15/2020)
- DOWNLOAD: Leader Knowledge Builder for Recording Face Shield Equipment (as of 3/31/2020)
Masks
- DOWNLOAD: Universal Masking Policy (as of 10/14/2020)
- DOWNLOAD: PPE Cleaning and Guidelines for When to Discard Masks (as of 8/12/2020)
- DOWNLOAD: Guidelines for Cleaning and When to Discard Masks (5/26/2020)
- DOWNLOAD: Mask Shield Guidance (as of 5/21/2020)
- DOWNLOAD: Mask Strap Use Guidelines (as of 4/21/2020)
- DOWNLOAD: Infection Prevention FAQ for Appropriate Mask Use
Other PPE Information
- DOWNLOAD: Reprocessing Eye Protection (as of 8/17/2020)
- DOWNLOAD: PPE Practices for Acute Care Facilities (as of 5/21/2020)
- DOWNLOAD: PPE Practices for RRH Labs & Pathology (as of 5/12/2020)
- DOWNLOAD: PPE Practices for Skilled Nursing Facilities (as of 5/11/2020)
- DOWNLOAD: Using PPE Donning and Doffing Guidelines in English and PPE Donning and Doffing Guidelines in Spanish (as of 5/1/2020)
- DOWNLOAD: COVID-19 PPE Guidelines (as of 4/20/2020)
- DOWNLOAD: PPE Practices for Home Visiting Staff (as of 4/13/2020)
- DOWNLOAD: PPE Practices for Ambulatory Care Facilities
- DOWNLOAD: PPE Fact Sheet (as of 3/31/2020)
Staff Screening

We appreciate your patience as we roll out RRH’s Daily Pass system-wide. The goal is to keep everyone—all providers, employees, patients and residents safe.
- Visit www.rrhdailypass.org daily, 2 hours before your shift.
- DOWNLOAD: Daily Pass Handout (as of 7/10/2020)
- DOWNLOAD: Daily Pass Guide & FAQs (as of 6/29/2020)
Patient and Visitor Screening
- DOWNLOAD: Travel Screen Questionnaire (as of 7/1/2020)
- DOWNLOAD: Screening Questions (as of 6/29/2020)
- DOWNLOAD: Screening Questions in Spanish (as of 10/10/2020)
*See the "Visitor and Entrance Restrictions" section for Visitor guidelines
Testing Guidelines
- DOWNLOAD: RRH Testing Guidelines for Pre-Procedural and Pre-Operative Cases (as of 7/30/2020)
- DOWNLOAD: COVID-19 Antibody Testing: Information for Patients (as of 6/22/2020)
- DOWNLOAD: Guidelines for Pre-Op Testing (as of 6/10/2020)
- DOWNLOAD: Ambulatory Practice Pre-Op Testing Orders (as of 6/10/2020)
- DOWNLOAD: RRH Serologic (Antibody) Testing Guide (as of 5/27/2020)
- DOWNLOAD: Updated RRH Homedraw Phlebotomy Guidelines (as of 5/11/2020)
- DOWNLOAD: RRH COVID-19 Testing Fact Sheet (as of 5/7/2020)
- DOWNLOAD: Drive-Thru Testing Site and Urgent Care COVID-19 Evaluation Indications (as of 4/20/2020)
- DOWNLOAD: Ambulatory, Urgent Care and Low Acuity Emergency Room COVID Testing Workflow and Criteria (as of 4/20/2020)
- DOWNLOAD: Pediatric Patient Being Hospitalized and Hospitalized COVID Testing Workflow (as of 3/26/2020)
Long Term Care Testing Guidelines
- DOWNLOAD: Long Term Care COVID-19 Testing Communication Workflow (as of 10/7/2020)
- DOWNLOAD: Long Term Care COVID-19 Employee Testing (as of 8/25/2020)
- DOWNLOAD: Swabbing Instructions for LTC Staff Testing (as of 5/21/2020)
- DOWNLOAD: Nursing Home and Assisted Living Discharge Information (as of 5/14/2020)
- DOWNLOAD: Executive Order 202.30 - Nursing Home and Adult Care Facility Staff Testing Requirement (as of 5/14/2020)
Reducing Risk of Exposure
- DOWNLOAD: Ambulatory Disinfectant Protocols (as of 4/10/2020)
- DOWNLOAD: Inpatient Disinfectant Protocols (as of 4/10/2020)
- DOWNLOAD: Guidelines for Making Home Visits with COVID+ Patients or Patients Under Investigation (as of 4/9/2020)
*See the Using Safety Equipment section

Suspected Exposure
- DOWNLOAD: Flowchart for Positive Employee (as of 10/7/2020)
- DOWNLOAD: Flowchart for Exposed Patient (as of 10/7/2020)
- DOWNLOAD: COVID-19 Exposure Criteria Poster (as of 8/20/2020)
- DOWNLOAD: Employee Hotline and COVID-19 Guidance (as of 3/20/2020)
- DOWNLOAD: High Consequence Pathogen Contact Log for Personnel and for Non-Personnel (as of 3/19/2020)
- DOWNLOAD: Symptom Monitoring Log for HCP
Patient Management Guidance and Workflows
- DOWNLOAD: Patient Management Treatment Guide (as of 10/8/2020)
- DOWNLOAD: Guidance for Managing OB Patients and Newborns in Labor and Delivery (as of 10/6/2020)
- DOWNLOAD: LTC - Placement of New Admissions (as of 9/25/2020)
- DOWNLOAD: COVID-19 Nursing Home Workflows (as of 8/17//2020)
- DOWNLOAD: Guidance for Managing a Patient with Suspected or Confirmed COVID-19 (as of 6/12/2020)
Procedure Guidance
- DOWNLOAD: Anticoagulation Algorithms for RGH General Medicine and Critical Care Floors (as of 10/14/2020)
- DOWNLOAD: Antiviral Medication Guidelines (as of 10/8/2020)
- DOWNLOAD: Recommendations for Managing Aerosol Generating Procedures (as of 8/19/2020)
- DOWNLOAD: RRH Safe PEG Procedure Protocol (as of 4/27/2020)
- DOWNLOAD: RRH Safe Tracheostomy Procedure Protocol(as of 4/27/2020)
- DOWNLOAD: Inpatient MDI-Inhaler Guidance (as of 3/20/2020)
Environmental Cleaning, Transport and Post-mortem Guidance
- DOWNLOAD: Guidance for Transporting Patients with Suspected or Confirmed COVID-19 (as of 6/25/2020)
- DOWNLOAD: Post-mortem Care for COVID-19 Positive or PUI (as of 4/3/2020)
- DOWNLOAD: Post-mortem Care Checklist (as of 4/3/2020)
- DOWNLOAD: Environmental Cleaning of Patient Room with Suspected or Confirmed COVID-19 in English and Spanish (as of 3/26/2020)
PUI and COVID+ Patient Tracking, Precautions and Isolation Guidance
- DOWNLOAD: NYS Guidance on Release from Home Isolation (as of 6/11/2020)
- DOWNLOAD: COVID-19 PUI Tracking Guidelines (as of 5/1/2020)
Visitor Guidelines
- DOWNLOAD: Hospital Visitor Procedures (as of 8/11/2020)
- 262129: Handout for Visitors - Visiting Hours & Policies for Acute Care Facilities (as of 10/6/2020)
Masking Guidelines
- DOWNLOAD: Masking Guidelines FAQs (4/24/2020)
- DOWNLOAD: Masking Guidelines (4/22/2020)
- DOWNLOAD: Screening Protocols (4/20/2020)
Additional Visitor Guidelines & Resources
- DOWNLOAD: Contractor and Vendor Visitation Guidance (as of 8/24/2020)
- DOWNLOAD: Handout for Visitors - Visiting Hours & Polices for Long Term Care Facilities (as of 9/21/2020)
- DOWNLOAD: Hildebrandt Hospice Care Center Visitor Guidelines (as of 7/30/2020)
*See the signage tab for the latest visitor and entrance signage.
- DOWNLOAD: Clinical Training Resources Syllabus (as of 4/15/2020)
- DOWNLOAD: COVID Nursing Home Workflows (as of 10/05/2020)
- DOWNLOAD: Outbreak Investigation - Instructions (as of 10/06/2020)
- DOWNLOAD: Outbreak Investigation - New Resident Case
- DOWNLOAD: Outbreak Investigation - New Staff Case

Surgery
- Surgery Toolkit (as of 10/12/2020)
Palliative Care
- DOWNLOAD: Palliative Care and Hospice Medicine COVID-19 Toolkit (as of 4/15/2020)
- READ: COVID-19 Resources from VITAL Talk
- READ: Playbook for Communication from Vital Talk
- DOWNLOAD: COVID Communication Skills Guide (as of 4/8/2020)
- DOWNLOAD: Advanced Communication Training for COVID-19 (as of 4/8/2020)
- DOWNLOAD: Internal Memo Regarding Returning Students (as of 6/4/2020)
- DOWNLOAD: External Memo Regarding Returning Students (as of 6/4/2020)
- DOWNLOAD: Academic Affiliate Student Re-Entry Process (as of 6/4/2020)
- DOWNLOAD: Internal Student Re-Entry Process (as of 6/4/2020)
- DOWNLOAD: RRH Orientation Packet for Students and Non-Employed Professionals (as of 5/20/2020)
- DOWNLOAD: Confidentiality Agreement (as of 5/20/2020)
- DOWNLOAD: Unit Orientation Acknowledgement Statement for Affiliated Students & Non-Employed Professionals (as of 5/18/2020)
- DOWNLOAD: Daily Pass Roster (as of 5/18/2020)
- DOWNLOAD: Student Compliance Grid (as of 5/18/2020)
- DOWNLOAD: COVID-19 Patient FAQ (as of 3/30/20)
- DOWNLOAD: Inpatient Patient Under Investigation: Communication with Patients and Families
- DOWNLOAD: Communication Tree
- DOWNLOAD: Employee COVID-19 Hotline FAQs (3/20/2020)
- VIEW: Answers to COVID-19 FAQs
- READ: Coronavirus Information for Pregnant Women
- WATCH: Drs. Lesho and Laguio-Vila Answer FAQs About COVID-19
- DOWNLOAD: Expense Tracking for Labor and Non-Labor (as of 3/30/2020)
Excused Absence
- DOWNLOAD: COVID-19 Excused Absence Job Aid RRH (as of 3/30/2020)
- DOWNLOAD: COVID19 Excused Absence Job Aid UMMC (as of 3/30/2020)
- DOWNLOAD: COVID-19 Excused Absence Guidelines (as of 3/30/2020)
Emergency Management Leave
- DOWNLOAD: COVID-19 Emergency Management Leave Job Aid RRH (as of 3/30/2020)
- DOWNLOAD: COVID-19 Emergency Management Leave Job Aid UMMC (as of 3/30/2020)
- DOWNLOAD: COVID-19 Emergency Management Leave Guidelines (as of 3/30/2020)
Cost Center Chargebacks
- DOWNLOAD: Cost Center Charge-Backs Basic Schedule Job Aid RRH (as of 3/30/2020)
- DOWNLOAD: Cost Center Charge-Backs Job Aid UMMC (as of 3/30/2020)
- DOWNLOAD: Cost Center Charge-Backs Advanced Schedule Job Aid RRH (as of 3/30/2020)
- DOWNLOAD: Cost Center Charge-Backs Guidelines (as of 3/30/2020)
- DOWNLOAD: Reopening Playbook (as of 9/2/2020)
- DOWNLOAD: RRH Absences and Time Off Guidance (as of 7/2/2020)
- DOWNLOAD: Paid Family Leave Provider Instructions (as of 4/13/2020)
- DOWNLOAD: Obtaining an Order for Mandatory or Precautionary Quarantine Under the New COVID-19 Paid Sick Leave Law (as of 4/13/2019)
- DOWNLOAD: Taking Care of Our Own Mental Health (as of 3/26/2020)
- DOWNLOAD: Resources for Managing Stress (as of 3/19/2020)
- DOWNLOAD: Social Media Policy (as of 3/31/2020)
Telework
- DOWNLOAD: Telework Manager Toolkit (as of 6/26/2020)
- DOWNLOAD: Online Meeting Best Practice (as of 4/1/2020)
- DOWNLOAD: Technical Reference Guide for Skype (as of 4/1/2020)
- WATCH: How to Create and Join Skype Meetings
For clinic and hospital signage and communications to patients, please order through ReqDirect:

Visitor Restriction & Mask Guidance Signage
- DOWNLOAD: Visitor Restrictions Sign (24x36)
- 265249-50: "Help Us, Help You, Masks are Required to Enter" ED Sign (11x17 poster and cling)
- 264181: Visitor Guidelines (17x22)
- 264180: Wear a Mask Reminder (8.5x11)
- 262114, 16 & 18: Visitor Check-In (24x36, 11x17, 8.5x11)
- 262115, 17 & 19: Visitor Check-Out (24x36, 11x17, 8.5x11)
- 262132-33: How to Wear a Face Mask (11x17, 8.5x11)
- DOWNLOAD: Visiting Hours (24x36, 11x17, 8.5x11) - as of 6/23/2020
- 259908-10: Visitor Restrictions for OB Patients Cling (24x36, 11x17, 8.5x11)
- DOWNLOAD: Mask Guidance (English) and Mask Guidance Spanish
- 258173-75: Visitor Restrictions for Pediatrics – Posters and Cling (24x36, 11x17, 8.5x11)
- DOWNLOAD: Area Temporarily Closed to Visitors
- 257891 & 258213-218: Visitor Access Restricted – Poster and Cling (24x36, 11x17, 8.5x11)
Social Distancing & Safety Signage
- 263412: Emergency Department Visitor Info (3.66x8.5)
- 262832-5: Cover Your Cough Cling & Poster (8.5x11, 11x17)
- 263233: Waiting Room Signage (8.5x11)
- 260881: Social Distancing Waiting Room Table Tent Cards
- 259668, 259701 & 259703: Stay 6FT Apart Floor Cling (18x18 )
- 259669, 259702 & 259704: Stay 6FT Apart Floor Cling (36x36)
- 260230-32: Stay 6FT Apart Sidewalk Cling (36x36)
- 259515, 259709-10: Social Distancing Cling in English and (8.5x11, 11x17 & 17x22)
- 259516, 259935-36: Social Distancing Cling in Spanish (8.5x11, 11x17 & 17x22)
- 259723-25: We Are In This Together (8.5x11, 11x17 & 17x22)
- 259726-28: Delivering Safe Care (8.5x11, 11x17 & 17x22)
- 260280-81: Break Room Sign (8.5x11, 11x17)
Unit and Room Signage
- 259585-86: Quarantine - Enhanced Precautions Horizontal and Vertical
- 257785-86: Do Not Enter - Access to Unit Restricted – Poster (24x36)
- 257995 and 258007: Aerolized Procedure Door Sign Vertical and Horizontal – Cling (8.5x11)
- 257448: Isolation Door Sign Horizontal and Isolation Door Sign Vertical
Entry Access Signage
- 257630-35: Entry Access Signage – Poster & Cling (24x36, 11x17, 8.5x11)
Screening Signage
- 257731-36: Screening All Patients and Visitors – Poster & Cling (24x36, 11x17, 8.5x11)
- DOWNLOAD: STOP - Screening All Patients and Visitors – Poster (24x36)
- 257440-42: Patients – Alert Staff if Traveled & Symptomatic (8.5x14, 24x36)
Long Term Care Signage
- 262706, 07 & 47: Long-Term Care Employee Screening – Poster (24x36, 11x17)
- 257636-41: Entry Access Signage for Long Term Care – Poster & Cling (24x36, 11x17, 8.5x11)
- 257648-53: Visitor Restriction Signage (No Visitors) for Long Term Care – Poster & Cling (24x36, 11x17, 8.5x11)
- 258100-03: Exterior Visitor Restriction Signage for Long Term Care – Poster and Cling (24x36)
Other Signage
- 257439: CDC Fact Sheet
- 258655: Save Linens
- 258657: Save Scrubs
- DOWNLOAD: Care Now Telehealth Information Sheet (as of 9/21/2020)
- DOWNLOAD: Meetings & Gatherings Guidance (as of 9/18/2020)
- DOWNLOAD: Employee Glove Guidance (as of 9/10/2020)
- DOWNLOAD: Volunteer Guidance (as of 7/29/2020)
- DOWNLOAD: NYS Travel Advisory - Leader FAQs (as of 7/2/2020)
- LINK: CDC COVID-19 Resource Guide in Spanish (as of 5/15/2020)
- LINK: CDC COVID-19 Communication Resources in Spanish (as of 5/15/2020)
- DOWNLOAD: "Thanks from Above" Press Release and Map (as of 5/13/2020)
- DOWNLOAD: Executive Order Regarding COVID-19 Testing and Patient Management (as of 5/12/2020)
- DOWNLOAD: SICC Lab Updates (as of 4/9/2019)
- DOWNLOAD: COVID-19 and Organ Donation (as of 4/2/2020)
- DOWNLOAD: Behavioral Health Programming (as of 4/1/2020)
- DOWNLOAD: How You Can Help and Donation Guidelines (as of 3/20/2020)
- DOWNLOAD: Thank You Message (as of 3/20/2020)
- DOWNLOAD: Cafe Changes and Personal Mug Restrictions
- DOWNLOAD: Loading Dock Restrictions

What You Can Do to Help

We’re asking every employee to help by:

Staying up-to-date on flu and pneumonia vaccinations

Following our masking guidelines

Washing your hands frequently with soapy water

Staying home and calling a provider if you experience any COVID-19 symptoms

Employees and other RRH individuals who travel to areas with concern for COVID-19 should seek clearance from Employee Health Services prior to returning to work. Call our employee hotline for questions or concerns (585) 454-8202.

Recent News Coverage Highlights

View a list of all RRH news coverage for the past week.

Self-Care & Mindfulness

Tips and helpful reminders to de-stress and stay centered during this uncertain time.

Staying Active

WATCH: Total Body Strength with Sarah Lane: This workout focuses on strength and incorporates bands or tubing.
WATCH: Simple Stretching Exercises with Sarah Lane: A few simple stretches you can do while sitting down to help loosen muscles and get your blood pumping.

Stress and Mental Health

DOWNLOAD: Self-Massage (as of 4/20/2020)
DOWNLOAD: Acupressure for Stress Relief: Practicing acupressure can support a tranquil mind, aid sleep, and reduce anxiety and sadness.
DOWNLOAD: Extend Kindness Through Active Listening (as of 4/10/2020)
DOWNLOAD: Listen Actively and Demonstrate Empathy (as of 4/10/2020)
DOWNLOAD: Self-Care and Entertainment Options (as of 4/10/2020)
DOWNLOAD: Taking Care of Our Own Mental Health (as of 4/10/2020)
DOWNLOAD: De-stressing with Breath (as of 4/8/2020)
FREE ACCESS TO HEADSPACE: Healthcare professionals now have free access to the full Headspace Plus library of meditations, mindfulness exercises, and animations. Sign up with your National Provider Identification (NPI) number or if you don’t have one, provide your organization information to verify your credentials.

Additional RRH Resources

DOWNLOAD: Chaplain's Message (as of 6/10/2020)
DOWNLOAD: Chaplain's Message (as of 5/28/2020)
DOWNLOAD: Chaplain's Message (as of 5/21/2020)
DOWNLOAD: Chaplain's Message (as of 5/15/2020)
DOWNLOAD: Chaplain's Message (as of 5/7/2020)
DOWNLOAD: Chaplain's Message (as of 4/23/2020)
DOWNLOAD: Weekly Chaplain's Message (as of 4/20/2020)
DOWNLOAD: RRH Staff Mental Health Resources (as of 4/17/2020)
DOWNLOAD: Managing Strong Emotions of Your Team Members (as of 4/10/2020)
DOWNLOAD: Weekly Chaplain's Message (as of 4/10/2020)
DOWNLOAD: Weekly Chaplain's Message (as of 4/2/2020)
DOWNLOAD: Resources for Managing Stress (as of 3/19/2020)
BEHAVIORAL HEALTH RESOURCE: To connect staff with the most appropriate resource, therapist or expert, the Behavioral Health network has created a new email for employees: [email protected]. Behavioral Health will answer all emails and help arrange an appointment or connect individuals with necessary tools.
EMPLOYEE ASSISTANCE PROGRAM: The free, confidential 24/7 Employee Assistance Program benefit includes a range of services like legal advice, information on elder care, financial consultation and more. Call: 1-800-327-2255

Meet Our COVID-19 Task Force

A system-wide task force has been in operation for several months and meets daily to execute COVID-19 preparedness and management.

Led by Dr. Robert Mayo, Chief Medical Officer, Dr. Hiloni Bhavsar, Chief Quality Officer, and Melissa Bronstein, Infection Preventionist this task force involves a wide range of clinicians, experts and leaders from across the system. This task force is in addition to our long-standing infectious disease steering committees and workgroups that prepare and plan to ensure readiness on an ongoing basis.